AI integration · WhatsApp · Workflow automation

WhatsApp AI support assistant

A WhatsApp support workflow combining FAQ-based answers, restricted product lookup and controlled human handover.

Client implementation

The challenge

Customer enquiries arrived through WhatsApp, while FAQs and product information were maintained in separate sources. Responses needed to be useful without exposing internal pricing, supplier or other commercial information.

The solution

Built an n8n-orchestrated workflow that uses an LLM for response generation, retrieves approved FAQ and product information, and applies conversation-state and human-intervention controls before the assistant responds.

What it includes

FAQ-based responsesProduct information retrievalRestricted database viewHuman handover controlsConversation state trackingAutomated WhatsApp messaging

Technology

n8nEvolution APIPostgreSQLGoogle GeminiGoogle Sheets